.ticket-modal-wrapper{position:fixed;inset:0;z-index:9999;display:flex;align-items:center;justify-content:center;padding:20px}.ticket-modal-backdrop{position:absolute;inset:0;background:rgba(0,0,0,.55)}.ticket-modal-box{position:relative;width:100%;max-width:620px;background:var(--border-color);border-radius:16px;overflow:hidden;z-index:2;box-shadow:0 20px 50px rgba(0,0,0,.25)}.ticket-modal-header{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;padding:20px 24px;border-bottom:1px solid #eee}.ticket-modal-title{margin:0;font-size:20px;font-weight:700;color:var(--body-color)}.ticket-modal-subtitle{margin:6px 0 0;font-size:14px;color:#777}.ticket-modal-close{width:36px;height:36px;border:none;border-radius:50%;background:#f5f5f5;color:#222;font-size:26px;cursor:pointer;line-height:1.5}.ticket-modal-close:disabled{opacity:.5;cursor:not-allowed}.ticket-modal-body{padding:24px}.ticket-modal-footer{display:flex;justify-content:flex-end;align-items:center;gap:12px;padding:16px 24px;border-top:1px solid #eee}.ticket-modal-footer .btn-secondary{border:none;background:#eee;color:#333;padding:10px 20px;border-radius:8px;cursor:pointer}.ticket-modal-body textarea{border-radius:0;min-height:150px;padding-top:16px;padding-bottom:17px;background:transparent;border:1px solid;border-radius:5px}.ticket-modal-body input{height:38px!important;color:var(--body-color);background-color:transparent!important;border-radius:4px!important;width:100%;padding:3px 25px!important;font-size:14px!important;line-height:28px!important}.ticket-table-card{width:100%;background:var(--bs-black);border-radius:22px;padding:24px;box-shadow:0 18px 45px rgba(15,23,42,.08);border:1px solid rgba(226,232,240,.9)}.ticket-table-header{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:24px}.ticket-table-title{margin:0;font-size:22px;font-weight:800;color:#fff}.ticket-table-description{margin:8px 0 0;font-size:14px;color:var(--bs-border-color)}.ticket-refresh-btn:disabled{opacity:.65;cursor:not-allowed;transform:none;box-shadow:none}.ticket-table-responsive{width:100%;overflow-x:auto}.ticket-table{border-collapse:separate;border-spacing:0 12px;border:1px solid rgba(255,255,255,.12);width:100%;margin:0 0 1.5em;border-radius:5px}.ticket-table thead tr{background:transparent}.ticket-table thead th{padding:0 16px 10px;font-size:13px;font-weight:700;color:var(--body-color);text-align:start;white-space:nowrap;text-align:center}.ticket-table tbody tr{background:#16191c;transition:all .25s ease}.ticket-table tbody tr:hover{background:#1f262c;transform:translateY(-1px);box-shadow:0 10px 26px rgba(0,0,0,.35)}.ticket-table tbody td{padding:1px;font-size:14px;color:#cbd5e1;vertical-align:middle;border-top:1px solid rgba(255,255,255,.08);border-bottom:1px solid rgba(255,255,255,.08);white-space:nowrap;text-align:center}.ticket-table tbody td:first-child{-webkit-border-start:1px solid rgba(255,255,255,.08);border-inline-start:1px solid rgba(255,255,255,.08)}.ticket-table tbody td:last-child{-webkit-border-end:1px solid rgba(255,255,255,.08);border-inline-end:1px solid rgba(255,255,255,.08)}.ticket-row-number{width:34px;height:34px;border-radius:12px;background:#e0ecff;color:#2563eb;display:inline-flex;align-items:center;justify-content:center;font-size:13px;font-weight:800}.ticket-title-box{display:flex;flex-direction:column;gap:5px}.ticket-title-box strong{font-size:14px;font-weight:800;color:#ffffff}.ticket-title-box span{font-size:12px;color:#94a3b8}.ticket-department{border-radius:999px;background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.14);color:#e2e8f0;font-size:13px;font-weight:600}.ticket-department,.ticket-status{display:inline-flex;align-items:center;justify-content:center;padding:7px 12px}.ticket-status{min-width:86px;border-radius:999px;font-size:12px;font-weight:800}.ticket-status-open{background:#dcfce7;color:#15803d}.ticket-status-queue{background:#fef3c7;color:#b45309}.ticket-status-closed{background:#fee2e2;color:#b91c1c}.ticket-date{color:#64748b;font-size:13px}.ticket-actions{align-items:center;gap:8px}.ticket-action-btn{border:none;outline:none;padding:9px 14px;border-radius:12px;font-size:13px;font-weight:700;cursor:pointer;transition:all .25s ease}.ticket-message-btn{background:#0f172a;color:#ffffff}.ticket-message-btn:hover{background:#1e293b;transform:translateY(-1px)}.ticket-action-btn:disabled{background:#cbd5e1;color:#64748b;cursor:not-allowed;transform:none}.ticket-loading-box{min-height:220px;display:flex;align-items:center;justify-content:center;flex-direction:column;gap:12px;color:#64748b;font-weight:600}.ticket-spinner{width:38px;height:38px;border-radius:50%;border:4px solid #e2e8f0;border-top-color:#2563eb;animation:ticket-spin .8s linear infinite}@keyframes ticket-spin{to{transform:rotate(1turn)}}.ticket-empty-box{min-height:240px;display:flex;align-items:center;justify-content:center;flex-direction:column;text-align:center;background:#16191c;border:1px solid rgba(255,255,255,.1);border-radius:18px;padding:32px}.ticket-empty-icon{font-size:42px;margin-bottom:12px;opacity:.9}.ticket-empty-box h4{margin:0;font-size:18px;font-weight:800;color:#ffffff}.ticket-empty-box p{color:#94a3b8}.ticket-actions .ticket-view-btn{background:#0e7490;border:1px solid #0e7490;color:#ffffff;border-radius:10px;font-weight:700}.ticket-actions .ticket-view-btn:hover{background:#0c637b;border-color:#0c637b;color:#ffffff}.ticket-empty-box p{margin:8px 0 0;color:#64748b;font-size:14px}@media (max-width:768px){.ticket-table-card{padding:18px;border-radius:18px}.ticket-table-header{flex-direction:column;align-items:flex-start}.ticket-refresh-btn{width:100%}.ticket-table{min-width:850px}}.ticket-chat-wrapper{background:var(--border-color);border-radius:24px;padding:24px;box-shadow:0 15px 40px rgba(15,23,42,.08);border:1px solid #e2e8f0}.ticket-chat-header{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;padding-bottom:20px;margin-bottom:24px;border-bottom:1px solid #e2e8f0}.ticket-chat-header-info h2{margin:0;font-size:24px;font-weight:800;color:var(--body-color)}.ticket-chat-meta{margin-top:12px;display:flex;flex-wrap:wrap;gap:12px;align-items:center}.ticket-chat-meta span{font-size:13px;color:#64748b}.ticket-chat-send-btn:hover{transform:translateY(-1px);box-shadow:0 10px 24px rgba(37,99,235,.25)}.ticket-chat-send-btn:disabled{background:#cbd5e1;cursor:not-allowed;box-shadow:none;transform:none}.ticket-chat-body{display:flex;flex-direction:column;gap:14px;overflow-y:auto;-webkit-padding-end:4px;padding-inline-end:4px}.ticket-chat-row{display:flex;width:100%}.ticket-chat-row-user{justify-content:flex-start}.ticket-chat-row-admin{justify-content:flex-end}.ticket-chat-bubble{max-width:75%;padding:14px 16px;border-radius:18px;box-shadow:0 8px 22px rgba(15,23,42,.06)}.ticket-chat-bubble-user{background:#243b3a;color:#ffffff;border:1px solid rgba(255,255,255,.08);border-bottom-right-radius:6px}.ticket-chat-bubble-admin{background:#16191c;color:var(--body-color);border:1px solid rgba(255,255,255,.1);border-bottom-left-radius:6px}.ticket-chat-sender{font-size:12px;font-weight:800;margin-bottom:8px;opacity:.85}.ticket-chat-text{font-size:14px;line-height:1.9;white-space:pre-wrap;word-break:break-word}.ticket-chat-file{margin-top:12px}.ticket-chat-file a{color:inherit;text-decoration:underline;font-size:13px;font-weight:700}.ticket-chat-time{margin-top:10px;font-size:11px;opacity:.75}.ticket-detail-status{display:inline-flex;align-items:center;justify-content:center;padding:7px 12px;border-radius:999px;font-size:12px;font-weight:800}.ticket-detail-status-open{background:#dcfce7;color:#15803d!important}.ticket-detail-status-queue{background:#fef3c7;color:#b45309!important}.ticket-detail-status-closed{background:#fee2e2;color:#b91c1c!important}.ticket-chat-empty,.ticket-chat-loading,.ticket-chat-no-message{min-height:250px;display:flex;align-items:center;justify-content:center;flex-direction:column;gap:12px;color:#64748b;text-align:center}.ticket-chat-spinner{width:40px;height:40px;border-radius:50%;border:4px solid #e2e8f0;border-top-color:#2563eb;animation:ticketChatSpin .8s linear infinite}@keyframes ticketChatSpin{to{transform:rotate(1turn)}}@media (max-width:768px){.ticket-chat-wrapper{padding:16px;border-radius:18px}.ticket-chat-header{flex-direction:column;align-items:stretch}.ticket-chat-send-btn{width:100%}.ticket-chat-bubble{max-width:90%}}.ticket-unread-badge{display:inline-flex;align-items:center;justify-content:center;min-width:20px;height:20px;padding:0 6px;-webkit-margin-start:8px;margin-inline-start:8px;border-radius:999px;background:#ef4444;color:#fff;font-size:11px;font-weight:800;vertical-align:middle}.ticket-reply-wrapper{margin-top:18px;padding-top:18px;border-top:1px solid rgba(255,255,255,.1)}.ticket-reply-box{display:flex;flex-direction:column;gap:12px;background:#0d1117;border:1px solid rgba(255,255,255,.1);border-radius:16px;padding:14px}.ticket-reply-textarea{width:100%;resize:vertical;min-height:84px;border:1px solid rgba(255,255,255,.12)!important;border-radius:10px!important;background:#16191c!important;padding:12px 14px!important;font-size:14px!important;line-height:1.9!important;color:var(--body-color)!important}.ticket-reply-textarea::placeholder{color:#8a94a6!important}.ticket-reply-actions{display:flex;flex-direction:row-reverse;justify-content:space-between;align-items:center;gap:12px;flex-wrap:nowrap}.ticket-reply-send{flex:0 0 auto}.ticket-reply-attach{display:inline-flex;align-items:center;gap:8px;padding:9px 14px;border-radius:10px;background:#16191c;border:1px dashed rgba(255,255,255,.22);color:#cbd5e1;font-size:13px;font-weight:600;cursor:pointer;max-width:260px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.ticket-reply-attach:hover{border-color:var(--theme-color);color:#ffffff}.ticket-reply-attach span{overflow:hidden;text-overflow:ellipsis}.ticket-reply-files{display:flex;flex-wrap:wrap;gap:8px}.ticket-reply-file-chip{display:inline-flex;align-items:center;gap:8px;max-width:220px;padding:6px 10px;border-radius:10px;background:#16191c;border:1px solid rgba(255,255,255,.12);color:#cbd5e1;font-size:12px}.ticket-reply-file-chip span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-reply-file-chip button{border:none;background:transparent;color:#ef4444;font-size:16px;line-height:1;font-weight:700;cursor:pointer;padding:0}.ticket-reply-closed{margin-top:18px;padding:16px;border-radius:12px;background:rgba(255,255,255,.04);border:1px dashed rgba(255,255,255,.18);color:#cbd5e1;font-size:14px;font-weight:600;text-align:center}.ticket-chat-files{display:flex;flex-direction:column;gap:6px;margin-top:10px}.ticket-chat-files .ticket-chat-file{margin-top:0}.ticket-chat-file a{display:inline-flex;align-items:center;gap:6px}.ticket-back-row{margin-bottom:18px}.ticket-back-btn{display:inline-flex;align-items:center;gap:8px;padding:9px 18px;border-radius:12px;background:rgba(255,255,255,.05);border:1px solid rgba(255,255,255,.15);color:var(--body-color);font-size:14px;font-weight:700;transition:all .25s ease}.ticket-back-btn:hover{background:rgba(255,255,255,.1);color:#ffffff}.ticket-create-section{text-align:right}.ticket-create-title{margin-bottom:24px}.ticket-submit-row{display:flex;justify-content:flex-start}@media (max-width:767px){.ticket-create-title{font-size:26px!important;margin-top:6px;margin-bottom:18px}}.form-style2 .comment-respond .form-control,.form-style2 .comment-respond select.form-control,.form-style2 .comment-respond textarea.form-control{background-color:#0d1117!important;color:var(--body-color)!important;border:2px solid rgba(255,255,255,.12)!important}.form-style2 .comment-respond .form-control:focus,.form-style2 .comment-respond select.form-control:focus,.form-style2 .comment-respond textarea.form-control:focus{background-color:#0d1117!important;color:var(--body-color)!important;border-color:var(--theme-color)!important}.form-style2 .comment-respond .form-control::placeholder{color:#8a94a6!important}.form-style2 .comment-respond select.form-control option{background-color:#0d1117;color:var(--body-color)}